Support
Your planet keeps moving. We’re here to help.
Contact the Orbit team
Include the app version, device and level. Please do not send passwords, codes or payment details.
support@vertalix.comFrequently asked questions
How do I play?
Your planet moves automatically. Change orbit to dodge hazards, collect stars and reach power-ups. You can change the available control mode in Settings.
Is progress saved?
Yes. Progress, stars, collection and preferences are saved on this device. There is no cross-device sync in the current beta. Avoid deleting the app or clearing its data when troubleshooting: this can erase your save.
Why does Orbit ask for an Internet connection?
The current beta checks connectivity and can pause when the connection is lost. Check Wi-Fi or mobile data, reopen the app and use the on-screen retry or continue control. A connection check does not upload your saved game.
How do I change language, sound or vibration?
Open Settings from the home screen. Choose one of the available languages and adjust music, sound effects and vibration. On first use, Orbit uses a supported device language, otherwise English.
Are ads and purchases real?
In the beta described here, advertising is simulated and real-money purchases and VIP are not enabled. Preview prices or buttons do not mean that a purchase has been made. Contact support if you need to clarify a store receipt or an unexpected charge; do not send payment credentials.
What should I send when reporting a problem?
Tell us your device model, operating-system version, Orbit version, level and what happened. You can attach a screenshot or short recording after removing private notifications or unrelated personal information. Never send passwords or verification codes.
How can I request deletion or ask about privacy?
Email support@vertalix.com with “Orbit privacy” in the subject. We can help with information held by VERTALIX; local progress and records held by Apple or Google need to be handled separately. Read the privacy policy below for details.